Frequently asked questions
Do I need to make a reservation and purchase tickets in advance?
YES! Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable. It also allows us to notify you of changes to the tour due to weather or anything that could disturb the tours. At this point no late arrivals will be accepted as the tour depends on guaranteed attendance. Groups of 6 or more MUST contact us before reserving our public tours. We are always available to provide groups with a private group tour but reservations and payment are required. Tickets may be purchased either online or by phone.
What is your cancellation, rescheduling, or refund policy?
All tickets are final sale. The show must go on! Dress appropriately for the conditions. Comfortable walking shoes are recommended.
However, extreme weather (Hurricane’s, prolonged heavy rain, etc) may cancel or postpone the tour. In the event of the aforementioned unsafe weather or if we have to cancel, tours are rescheduled for another mutually convenient date at no additional charge. We will try to let you know at least two hours before by telephone and/or on-line. In addition, that is why you should give us your cell phone numbers and e-mail addresses.
If you as an individual are a no show or you go to the wrong address, you may re-book within 30 days but no refund will be given. This does not apply to vouchers.
Vouchers are good until the day of expiration.
No refunds will be given.
How long is the tour?
It depends on the tour. Most tours are 90 minutes- 2.5 hours. Specialty tours and private tours can be arranged to an agreed upon time frame in advance.
Does the tour guide accept gratuities?
While not required, gratuities are accepted and always appreciated by the tour guides. Tour guides are paid for their time but if you really enjoyed the experience why not tip what you feel is fair. Typically the going rate is $5 – $10 per person in your party. If you want to buy Amada a coffee you can do so by visiting https://www.buymeacoffee.com/whfoodtours
Do you offer gift certificates?
Yes! Gift certificates are available for purchase and make great gifts for family and friends. If you have any questions about purchasing or redeeming gift certificates, please visit our gift certificates page.
Do the tours end where they start?
No. Each tour starts and ends at a different location. For a map and directions from the tour, including mass transit, please click on the event map and directions link.
Are there bathrooms along the way?
Are the tours conducted in English only?
Yes, at the moment we can only offer tours in English, but you are welcome to arrange for an interpreter. Please note that if you are accompanied by an interpreter, they will need a full priced ticket.
Is the tour wheelchair and stroller accessible?
Yes! We will do our absolute best to accommodate your needs.
Is the tour guide licensed?
In some states and some countries they require a licensed guide. However in the state of Florida at this time it is not a requirement. But your guide Amada is licensed in the state of New York and she is also certified by the Guides Association of NYC. She currently is the secretary of the National Federation of Tourist Guides Association and has attended two conventions in training of the World Federation of Tourist Guides Associations. In other words….you are in very good hands!
Are dogs/pets allowed on the tour?
Yes! As long as the pets are on a leash and well-behaved you may bring your pooch. Winter Haven loves dogs! So does Amada the owner of Winter Haven Food Tours, in fact she owns a dog walking business called StoryTailsDogWalking.com.
If your dog becomes a problem, we may have to ask you to leave the tour. On our pub crawl tour, any pets must be kept in a carrier at all times when inside.
Of course, support animals are always welcome!
Does the tour operate every day?
All of our tours are listed on the schedule page and will operate on those scheduled days to registered participants. Please note, you must reserve tickets before midnight to guarantee a spot on the tour! To join us last minute check out our FaceBook fan page list of events which are indeed guaranteed to take last minute reservations.
How much walking is involved and what is the pace?
The tour covers approximately 1/2 a mile or so. We walk at a leisurely pace and stop frequently to discuss interesting points along the way. We do recommend wearing comfortable walking shoes. Keep in mind that you are on your feet between 90 minutes to 2.5 hours depending on the tour you take.
Where does the tour take place?
Most of our tours will venture along Central Ave and the Winter Haven Central area. Anywhere we go your guide will be introducing you to history and culture of the neighborhoods you visit.
How will I recognize the tour guide?
Our tour guides will be holding a sign that says Winter Haven Food Tours or wearing a shirt or hat.
Is the tour suitable for children? What type of ticket should I purchase for a very young child?
Children are welcome however if they are participating to eat they will require a ticket of their own. Our brunch and happy hour tour involve alcohol consumption and so everyone must be 21 and over to take those tours.
We provide student pricing for high school and college students whenever a private tour is requested. Contact us for more info.
Do you offer private tours?
Yes, private tours are available. To inquire about booking a private tour, please visit our contact page.
Will locals enjoy the tour as well or is it mostly for tourists?
Absolutely! While you may be familiar with our route and some of the stops, you will also have the opportunity to discover new things about the wonderful city you live in! Additionally, this tour is an excellent way to entertain out-of-town guests, celebrate a special occasion or encourage professional team building.
Are cameras allowed on the tour?
Yes, cameras are permitted and we encourage you to take photos and/or video!
Is there public parking available nearby?
There is a parking garage within a few blocks radius of the meeting location. Street parking is also available. Please read all signs when looking for street parking to avoid getting ticketed. Specific parking and public transportation directions will be included in the meeting location details after purchasing tickets.
Can you recommend the best place to eat after each tour?
That’s a good question! Hopefully you will have the opportunity to make the decision yourself based off of the tasty treats you will sample along one of our tours. There are several other restaurants in the Winter Haven area so feel free to ask your guide for recommendations.
Press or Media Inquires
Depending on the activity of the tour we will honor one complimentary ticket to one journalist and one photographer for each tour activity in exchange for the write up. If you have any questions please contact our CEO Amada Anderson by emailing her at email@example.com.
Who doesn't love food? I mean you gotta eat. Let's get some tasty treats together.
This award winning historic neighborhood comes to life, in a way you’ve never seen before.
Get the inside scoop on where to find the best of local entertainment, comedy & street art.
Come laugh and enjoy exciting tidbits and interesting secrets as revealed by our guide.
What to Expect
- Show Up 15min prior to the start time
Historical tour, paired with delicious local food
Tour a casual, delicious, historic district, known for food
Each restaurant showcases an item they are proud of
- Enjoy trying new foods in a stress free environment
Knowledgeable local guides provide recommendations